Kate Lycett

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Terms and Conditions

I post orders out as soon as I am able. In order to allow myself painting time I tend to spend two days a week preparing orders, which are despatched twice a week. Please also be aware that prints are made to order and may take a little longer. If something is urgent then let me know and I will do my best to get it to you in time. Everything takes a little longer in the school holidays when I can’t work so often.

Please also be aware that you are dealing with an artist who is a working Mum. My work is all lovingly made by hand, my envelopes are handwritten and I will do my utmost to ensure that you are happy with the items you receive, but I do not have a 24 hour customer services department or my own courier network! Please therefore allow a little leeway during busy periods. Whilst orders will usually be posted within 5 working days, there will be instances when there will be delays when I am on holiday for example – if this is the case I will make it known on my web site.

Please be aware that Christmas is also a busy time for the post office and items have been known to take as long as 10 days to arrive. I will always advertise a date for last orders for Christmas, but you should not assume this to be a guarantee that your order will arrive on time for the reasons stated above. I will do my very best, as will my framer, the Post Office and my nice FedEx man – but I’m not Amazon! I am a human trying to create beautiful things without a warehouse full of robots at my disposal!

Please see detailed terms and conditions below.

Terms and Conditions of Sale

Last updated: 3rd March 2026

These Terms and Conditions apply to the sale of goods by:

Kate Lycett Limited
Company number: 10962204
VAT number: 268 3039 88

Throughout these terms, “we”, “us”, and “our” refer to Kate Lycett Limited, and “you” refers to the customer.

1. About Us

We operate the website katelycett.co.uk (“the Website”) and sell goods to customers in the United Kingdom and internationally.

2. Orders

2.1 When you place an order through our Website, you are making an offer to purchase goods.

2.2 You will receive an order acknowledgement email. This does not constitute acceptance of your order.

2.3 We reserve the right to refuse or cancel any order, including due to:

  • Pricing or description errors
  • Stock unavailability
  • Payment issues
  • Suspected fraud

If we cancel your order after payment, you will receive a full refund.

3. Prices and Payment

3.1 All prices are shown in GBP (£).

3.2 UK prices include VAT where applicable.

3.3 International customers may be required to pay:

  • Import duties
  • Customs fees
  • Local taxes
  • Handling charges

These charges are the responsibility of the customer unless explicitly stated otherwise.

3.4 Payment must be received in full before goods are dispatched.

4. Delivery

4.1 UK Delivery
  • We aim to dispatch within 5 working days, though this period may be longer during holiday periods.
  • Delivery times are estimates and not guaranteed.
4.2 International Delivery
  • International delivery times vary depending on destination and customs processing.
  • We are not responsible for delays caused by customs clearance.
  • The customer is responsible for any customs duties or import taxes.
4.3 Risk and Ownership
  • Risk passes to you when goods are delivered to the address provided.
  • Ownership passes once full payment has been received.

5. 14-Day Right to Cancel (UK & EU Consumers)

If you are a consumer purchasing from the UK or EU, you have the right to cancel your order within 14 days under the Consumer Contracts Regulations 2013 (UK).

5.1 Cancellation Period

You have 14 days from:

  • The day you receive the goods, or
  • The day you receive the last item in a multi-item order

to notify us that you wish to cancel.

5.2 How to Cancel

You must inform us of your decision by a clear written statement (e.g., email).

Send cancellation requests to returns@katelycett.co.uk

5.3 Returning Goods
  • You must return the goods within 14 days of notifying us.
  • You are responsible for return postage costs unless the goods are faulty or incorrect.
  • For international returns, you are responsible for customs documentation and return shipping costs.
  • Goods must be returned unused and in original packaging where reasonably possible.

You are responsible for the goods until we receive them. We recommend tracked shipping.

5.4 Refunds

We will refund:

  • The full cost of the goods
  • The standard delivery charge (UK orders only)

Refunds will be issued within 14 days of:

  • Receiving the returned goods, or
  • Receiving proof of return (whichever is earlier)

Refunds will be made to the original payment method.

We may reduce your refund if the value of goods has been diminished by handling beyond what is necessary to establish their nature and characteristics.

6. International Returns (Non-UK Customers)

Customers outside the UK may be subject to different local consumer laws.

Unless local law provides otherwise:

  • Customers are responsible for return shipping costs.
  • Any customs duties paid are non-refundable through us.
  • We are not responsible for items delayed or lost in international return shipping.

7. Exceptions to Cancellation Rights

The right to cancel does not apply to custom or personalised goods.

8. Faulty, Damaged or Incorrect Goods

Under the Consumer Rights Act 2015 (UK customers), goods must be:

  • Of satisfactory quality
  • Fit for purpose
  • As described

If goods are faulty, damaged, or incorrect:

  • Contact us within 30 days for a full refund
  • After 30 days, you may be entitled to repair or replacement

Please email returns@katelycett.co.uk with your order number and photographs where appropriate.

For international customers, statutory rights depend on local laws, but we will always seek to resolve genuine issues fairly.

9. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot legally be excluded

We are not liable for:

  • Indirect or consequential losses
  • Loss of profit, revenue, business, or opportunity

10. Force Majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including:

  • Natural disasters
  • Strikes
  • Supply chain disruption
  • Customs delays
  • Government action

11. Data Protection

We process personal data in accordance with our Privacy Policy.

12. Governing Law

For UK customers, these Terms are governed by the laws of England and Wales.

For international customers, mandatory local consumer protection laws may also apply.

Disputes shall be subject to the jurisdiction of the courts of England and Wales unless otherwise required by law.